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« Last post by 4129R on Monday,May 20, 2024, 05:09:00 AM »
Just to show how completely un-co-ordinated DVLA are, with no internal communication, I received an email from DVLA dated 15th May telling me the registration number, I received the V5 document on Saturday 18th May, and I have just been advised by my MP that they received a letter dated 10th May from the DVLA complaints department saying the letter from Lotus was insufficient and I need to send an HMRC NOVA document, which they returned to me with their letter of 15th May.
I shall now telephone the DVLA complaints department to complain that they do not have a clue what is going on.
Lady who wrote letter to my MP is not in the office until Wednesday. Lady who answered the phone in the complaints department "We can only rely on the information given to us by that department". In other words they do not investigate whether the complaint is valid.