Thanks BDA. Yes I found out that Richard doesn't email after I sent him several and got no response. When I posted the question on this site was informed I need to call. Which I did twice and still never spoke with him. I do hear he is "the man" in Europa world, but I just don't have the time to work around his availability. It's my issue, not his. Hopefully one day I will get to chat with him.
In the mean time, I've gotten all my parts from others without delay. Especially from Ray at RD and all via email (which I can send from 30,000 ft in the air).