I received a reply to my email to DVLA, proving that one department does not communicate at all with another department.
1) I sent the letter and Certificate of Provenance from Lotus to a 2nd department, they accepted the car identity from those documents, and sent it back to the 1st department. When the 1st department rejected it again, they asked for proof from the manufacturer.
2) In the email below, he (2nd department) says he cannot find my vehicle in the 1st department on his system.
Here is the latest email:-
Apologies for the continued issues with registering your lotus, when I sent it back it shouldn’t have been rejected as far as we are concerned for anything related to the VIN number. In order to understand a bit better can you please send me a copy/photo of the rejection letter I for some reason am unable to find your vehicle in their system not sure if they have stored it under something else.Then after I get the email reply, I get this email:-
We have received your email. If we need more information we’ll contact you.
Processing times
You should allow up to 10 weeks from this acknowledgment of receipt.
If you’ve already provided the requested images of your vehicle or any other supporting documentation, do not resend, or use this email address for an update on your application, you will not get your vehicle log book (V5C) sooner.
If you need advice
For general advice not relating to your current application for a vehicle log book (V5C), you can find the relevant contact details by following the link below:
https://www.gov.uk/contact-the-dvla
